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FAQ |
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Here
are the more common questions about playing at Casino
Del Rio. If your question is not answered here, don’t
hesitate to contact customer service.
How
do I get started playing at Casino Del Rio?
The
first thing you need to do is download our free
software. The reason we have a download version casino
is because having the software on your computer enables
games of much higher quality and speed than can be
played on your web browser.
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How do I download the software, and
what do I do next?
The simple process is explained on our download page.
Keep in mind that the download is necessary only once --
after that, the program is available from your computer's
Start menu and/or desktop.
The average download time is 8-10 minutes using a
standard 56Kbs modem, or 2 minutes with cable and ADSL
connections. The minimum system requirements for the
software are: Windows XP/2000/98/NT/95, P166MMX, 32MB
RAM, 16-bit color, and 20MB free hard disk space. For
optimum results, set your monitor to high color (16 bit)
and 600x800 resolution.
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How does Casino Del Rio ensure the
fairness of its games?
The honesty and fairness of our games is enabled by a
sophisticated random number generator that yields a
payout percentage (the percentage of total wins out of
total bets). This percentage is audited on a monthly
basis by one of the leading international accounting
firms as well as the Online Players’ Association
(OPA), is and displayed on this website for your review.
For more on this topic, please visit the Fair Gaming
page.
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How does Casino Del Rio protect my
privacy?
Casino Del Rio implements the most robust security
measures available, including a Firewall and RSA
encryption, to make sure that delicate information
remains 100% secure with us. In fact, using your credit
card at Casino Del Rio is much safer than using it at
your local department store. For more on this topic,
please visit the Security page.
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How do I deposit money into my
account and what are my options?
First download the Casino Del Rio software, then launch
the software and open a Real Money mode account. After
you have received your username and password, you are
ready to make a deposit into your account. Proceed to
the cashier and select your desired deposit method. For
a detailed summary of the various deposit methods,
please visit the Payment Options page of the Cashier
section.
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How do I withdraw my winnings?
To withdraw money from your account, launch the Casino
software, proceed to the Cashier section, and select
Withdraw. To read more about this topic, please visit
the Withdrawal page of the Cashier section.
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What are Comps and how do I
accumulate them?
Casino Del Rio has a very unique Comps (complimentary
points) program that enables each person with a Real
Money account to automatically earn points while playing.
The way it works is that for each $10 wagered at the
Casino, you get one Comp. These points can then be
converted into real money (at a rate of 100 Comps to $1)
that can be cashed out or played with. The more Comps
you accumulate, the higher your VIP level, which enables
you to receive generous bonuses and gifts and
participate in our special events.
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How do I chat with other players?
Chatting is very simple. All you have to do is click on
the Chat button in multi-player and private-group tables
and type whatever is on your mind. To send your message,
click on the Chat button again.
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What is a multiplayer or private
group table?
A multiplayer table is a a table with other actual
online players. A private group table is a table where
you can play alongside your friends without being
interrupted by other players. In order to join a private
group table, you must type in its name. If that table
has not yet been created, then the system will create
one so that your friends can join you.
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What happens if my Internet
connection is cut off while playing?
Casino Del Rio has an integrated abnormal disconnection
handling mechanism that protects the player in the event
of a disconnection. If you get disconnected while in the
middle of a game and are unable to reconnect to the
Casino, don’t panic -- you will simply be logged out
after a certain period of inactivity. If you were
playing Blackjack, Craps, or Video Poker when the
disconnection occurred and succeed in reconnecting prior
to being logged out, the system will return you to the
exact moment when the game was interrupted. If you were
playing a game such as Slots and Roulette, where the
player does not affect the result of the game after
placing his wager, proceed to the Game History section
to view your game’s outcome.
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How do I remove a bet if I change my
mind?
In games such as Blackjack, Roulette, Craps, and
Baccarat, right-click with your mouse on the chips you
wish to remove. In Roulette you can also click on the
Clear Bet button to remove all of your bets from the
table. In Slots and Video Poker, press the Cash Out
button to return the coins from the machine to your
balance. If other coins remain in the machine, don’t
worry -- they will be credited to your balance when you
exit from the game.
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Where can I find instructions on the
various games?
Our casino download comes with a built-in Help section.
Click on the help button in the casino lobby for a
complete set of instructions on all of the games – you
can even use the help feature while in the middle of a
game! You can also access this information from our
Games Rules page.
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Is there a way to view all of my
wagers?
Yes – proceed to the Game History section of the
Casino software
to view the previous rounds and their results. If you
have any further questions, feel free to
contact our customer support staff by email at support@casinoDelRio.com
or by phone 24 hours a day, 7 days a week.
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